Shipping & returns

SHIPPING, CANCELLATION, ORDER CHANGES, AND RETURN POLICY

Order Changes

Cancellation or changes to an order that is already packed results in a 10% re-stocking fee. The account will be suspended until the re-stocking fee is cleared

Shipping & Handling

Shipping is done by third party commercial carriers. Shipments are dock-t-deck unless specified. Extra charges may apply for special services such as inside delivery. Delivery with our own vehicle is available for orders within Edmonton

Returns

Any requests for returns must be made within 7 days of purchase and accompanied by a copy of the invoice. All goods must be in their original condition and unopened. Goods are subject to inspection before the request for returns is approved. When a return is approved you will be granted company credit. Cash refunds are not available.

Product Damage / Shortage Claims

Damage or shortage claims must be made within two business days of delivery. Upon receipt of your shipment, check for damages and ensure you have the number of goods ordered. Any shortages or damages should be recorded on the bill of lading. Please note that you can refuse to accept damage boxes. Have the courier driver sign the bill of lading and keep a copy. Claims will not be processed without a signed bill of lading.

Send a scanned copy of the bill of lading to yeghair@gmail.com